Contact our customer team!
Contact our customer team for all questions regarding Opus-SMS. We usually respond within a couple of hours and always within one working day. You can reach us in several ways; via the form below, our chat that you find at the bottom right of the page or by phone: +47 48 39 50 00
If you choose to fill out the contact form, you can contact us even if our team is not online. Everything concerning your inquiry is collected in a thread so it is easy for us to get an overview.
Feel free to read our FAQ, where you will find answers to the most common questions!
OPUS SMS FAQ
Sender ID is the code you enter in Opus Dental before you start using the service for the first time. If you want it sent again, you can fill out the form further down this page.
Follow this manual to get started with call-ups.
You can also book an appointment with Opus Dental support, and they will guide you. Contact them at: support@opusdental.com or 66776040.
The dentist should use the same sender ID that the clinic already has. That is, one ID per clinic.
You are probably sending multiple SMS messages per message. A message and an SMS are not the same. An SMS can contain a maximum of 160 characters (SMS rule, 21st or Opus cannot influence this). If you send a message longer than 160 characters to the patient, it will appear as one message on the patient's mobile, but consists of 2 or more SMSs, depending on the number of characters.
There is a limit of 11 characters in the SMS protocol, and nothing we or anyone else can do about it.
There are different reasons why this happens. Many times it is solved by updating Opus Dental. Note that this rarely has to do with the SMS service, but with the configuration / version of Opus Dental. Therefore, please contact their support first: support@opusdental.com or 66776040.
Contact our customer support!
Fill out the form below. You get the best and fastest solution by filling out all the fields requested. We will contact you within one working day.